Microsoft: Great customer experience starts with great HR
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Everyone’s talking about customer experience as the holy grail of retail.
This is an HR job, and rightly so. Nobody wants to compete on price anymore; margins are low enough already. Great customer experience is one of the few remaining factors that can make your stores stand out. We can show you how the availability of data and digital tools can bring new opportunities to attract, recruit, retain and develop the people your business needs to create great customer experience.
For this to happen we need to change the conversation in retail, to find out more about this click here.