HomeTalent10 performance review biases and how to avoid them

10 performance review biases and how to avoid them

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Kevin Campbell, Senior People Scientist, Culture Amp, explores the many forms that biases can take in performance management, and how HR and people leaders can combat them. Register for free to Culture Amp’s amazing new webinar series on performance management now.

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I am biased, you are biased, all humans are biased. Not buying it yet? Consider the research of Daniel Kahneman, a psychologist who won the Nobel Prize in economics. Kahneman demonstrated one simple truth: the vast majority of human decisions are based on biases, beliefs, and intuition, not facts or logic.

This is part of why, even with the best intentions, people have the tendency to bring bias into the performance review process. Bias is an error in judgment that happens when a person allows their conscious or unconscious prejudice to affect the evaluation of another person. When it comes to performance reviews, this matters greatly.

Biases can lead to inflation or deflation of employee ratings, which can have serious implications in high-stakes situations like hiring and performance reviews.

So, what can companies do to ensure their performance review processes are as bias-free as possible? Incorporate bias blockers into each step of the process. Here we cover 10 of the most common biases that affect performance reviews, and how you can prevent them from skewing performance evaluations.

1. Recency bias

When reviewing an employee’s performance, managers tend to focus on the most recent time period instead of the total time period.

You can also call this the “What have you done for me lately?” bias. If someone recently rocked a presentation or flubbed a deal, that recent performance is going to loom larger in a manager’s mind. Why? Because it’s easier to remember things that happened recently.

Prevention strategy
So how do we help others and ourselves overcome this bias? It’s important to document performance at different points in time throughout the time period. Did someone just complete a 3-month project? Great, send their peers a request for feedback so you can get some data on how well they did. Did someone just complete internal training? Awesome, request feedback from the instructor about their participation. This way, at the end of the year, you have more frequent data points from throughout the entire time period.

2. Primacy Bias

When reviewing employee performance, managers focus on information learned early on in the relationship, like first impressions.

This is why first impressions count so much. According to Dr. Heidi Grant Halvorson of Columbia Business school. If I’m a jerk to you when we first meet, and I buy you a coffee the next day to make up for it, you are going to see that nice gesture as some sort of manipulative tactic and think, “This jerk thinks he can buy me off with a coffee.” However, if I make a great first impression, and buy you a coffee the next day, then you’re likely to see it as an act of goodwill and think to yourself, “Wow, that Kevin really is a nice guy.”

Prevention strategy
This is very similar to preventing recency bias. By putting together a dossier of performance snapshots that include feedback from multiple points in time, you can dampen managers’ tendency to weight their first impressions more heavily .

3. Halo/Horns Effect Bias

Allowing one good or bad trait to overshadow others, i.e. letting an employee’s congenial sense of humor override their poor communication skills.

We all have our own pet peeves and turn-ons. Sometimes those quirks can overshadow our ability to assess people overall. This is why attractive people are much more likely to be rated as trustworthy. However, if/when they fail to live up to those higher expectations, attractive people also suffer a penalty for not living up to the presumptions of others.

Prevention strategy
Make sure to evaluate performance on multiple dimensions of performance instead of leaving it open to interpretation. Are you rating individual achievement, but failing to look at the way people contribute to the success of others? Does this person happen to have a particular set of highly sought after technical skills, but they don’t finish their work on time? Make sure at least 2-3 different aspects of performance to get a holistic view so that one awesome or awful trait or skill doesn’t overshadow everything else.

4. Centrality/Central Tendency Bias

The tendency to rate most items in the middle of a rating scale.

Have you ever had a manager that gave everyone a 3 out of 5, just because they were reluctant to be extreme? Sometimes people are wary to give very high or very low scores just because they see themselves as middle-of-the-road types. While moderation is great in most things, for high-stakes situations like performance reviews, we usually need people to take a stand.

Prevention strategy
It is important to make sure you take a flexible approach to the way scales are designed. For your managers, centrality bias might not be an issue, but if it is, eliminating the neutral option is one approach that might work. This one is as easy as eliminating the middle option so that evaluators have to make a choice one way or the other.

5. Leniency Bias

Leniency bias occurs when managers give favorable ratings even though they have employees with notable room for improvement.

This is where everyone gets a 4 or 5 out of 5, even though not everyone deserves it. And this makes some sense because everyone thinks their team members are above average. After all, that’s why we keep them around, right? But in reality, some people outperform others.

Prevention strategy
Instead of making above average the top possible rating, try using a rating scale that reflects the way people actually talk about and think about their team members. If you want to create more spread in order to identify your top people, build that spread into the rating labels.

For example, you could have a scale where the top rating is above average.

However, if you wanted to give managers giving more opportunities to identify stellar performers, you could create a scale with above average as the middle rating and top performer as the top rating.

6. Similar-to-Me Bias

The inclination to give a higher rating to people with similar interests, skills and backgrounds as the person doing the rating.

Simply put, we tend to like people that are like us. In addition to making performance reviews tricky, this can make your workplace feel less inclusive.

Prevention strategy
Require specificity in manager’s assessments. In three separate studies, Yale Researchers found that when you first agree to the criteria used in an assessment and then you make the evaluation, you are less likely to rely on stereotypes and your assessments are less biased.

7. Idiosyncratic Rater Bias

When managers evaluate skills they’re not good at, they rate others higher. Conversely, they rate others lower in things they’re great at.

In other words, managers weight their performance evaluations toward personal eccentricities.

In fact, one of the largest studies on feedback found that more than half of the variance associated with ratings had more to do with the quirks of the person giving the rating than the person being rated. Rater bias was the biggest predictor. It held more weight than actual performance, the performance dimension being rated, the rater’s perspective, and even measurement error.

Prevention strategy
It’s not easy for people to rate others on things like “lateral and strategic thinking” (whatever that means). But, as one researcher put it: “People might not be reliable raters of others, but they are reliable raters of their own intentions.”  So consider rewriting some of your performance questions to be about the actual decisions and intentions of your team.

Here are some examples from the Culture Amp platform:

  • I would always want this person on my team
  • I would award this person the highest possible compensation increase and bonus
  • I would hire this person again
  • This person is ready for promotion today
  • If this person resigned, I would do anything to retain him/her

8. Confirmation Bias

The tendency to search for or interpret new information in a way that confirms a person’s preexisting beliefs.

This is a lot like primacy bias, but it can tend to go much deeper. Have you ever had a question about something and went to the internet to search for the answer? If you’re like most people, your search terms are probably going to search for things that will only confirm your existing beliefs.

For instance, if you love beans and want to prevent cancer, you might Google “beans help fight cancer.” But, on the other hand, if you can’t stand beans, you might search for “beans cause cancer.” Sure enough, you will find millions of results for both searches.

Similarly, if you initially think someone might be a bad apple, you are much more likely to seek out (and find) information that confirms your initial suspicion.

Prevention strategy
Think like a scientist. When researchers ask questions, they try to form their hypothesis in ways that seeks to disconfirm rather than confirm their initial beliefs. Every time you have an impression about someone, go out and seek evidence that they are the opposite or entirely different from what you suspect. When collecting feedback from others, pay close attention to the feedback that goes against your beliefs.

9. Gender Bias

When giving feedback, individuals tend to focus more on the personality and attitudes of women. Contrarily, they focus more on behaviors and accomplishments of men. This exacerbates gender bias, growth/promotion opportunities, and the pay gap.

Culture Amp’s own research by our Senior Data Scientist, Priya Sundararajan, reviewed 25,000 peer feedback statements across a performance cycle of nearly 1,500 employees. She found that, “Peer feedback provided by both male and female reviewers tends to focus equally on work- and personality-phrasing for male employees (for example, ‘Nick should gain more technical expertise in nonparametric ML models’) where female employees are nearly 1.4x more likely to receive personality phrases from male reviewers (such as ‘Sue is a great team player and very easy to work with’) and less likely to receive work-related phrases”.

Prevention strategy
Sometimes unstructured feedback allow bias to creep in. So, without some criteria, people will redefine the criteria for success in their own image. The big takeaway, as Stanford researchers have put it, is that open boxes on feedback forms make feedback open to bias. That’s why it helps to take a “mad libs” approach to feedback – help raters by giving them a format and then allowing them to fill in the blanks. Nudge managers into specifically talking about situations, behaviors, and impacts rather than personality or style.

10. Law of Small Numbers Bias

The incorrect belief that a small sample closely shares the properties of the underlying population.

For instance, you might have a stellar team full of top performers, with one person that is doing the work of four others. Naturally, you rate that person as higher than the rest and the others a bit lower. Unfortunately, however, it turns out that even the lowest performer on your team is among the best in the whole company. So, when it comes time to look at performance company-wide, it appears as if your team is about average.

Prevention strategy
This is why it is important to do talent calibrations. This is where all of the reviews and all of the ratings are looked at holistically to make sure that when you rate someone as above average, your above average is similar to everyone else’s definition of above average. This ensures that we are all speaking the same language and using the same nomenclature.

What can you do to recognize your own biases?

Unfortunately, we’re not that good at knowing our own biases. In fact, research has suggested that the more help you need in this area, the harder it is to recognize that you need help. People underestimate their own bias and the most biased among us underestimate it the most.

So, one step is to check yourself through some unbiased means. One method researchers at the University of Washington, University of Virginia, Harvard University, and Yale University have used is the Implicit Association Test –it’s freely available to everyone. Fair warning though: you might not be comfortable or agree with the results, but that’s probably just your bias talking.

Next, give yourself permission to be human and recognize the limits of our own understanding. Just making yourself aware of your biases will not, in and of itself, enable you to overcome your biases. This doesn’t mean that we ignore our biases or give into them. Instead, we need to set up systems, processes, procedures, and even technology, that enable us to make better decisions. Ask for help. Get feedback from others. Set firm criteria and be consistent. Most of all, keep an open mind.

Register for free to Culture Amp’s webinar series, hosted by Culture Amp’s Senior People Scientists. Webinar topics include:

Follow the links to register for free to Culture Amp’s webinar series now.

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