Paul Smith, Outdoor and Cycle Concepts at HRD Summit UK 2020

Many organisations are turning to a customer-centric model to drive business success. HR professionals are encouraged to move away from thinking of employees as their customers, to unite organisations under the common goal of one customer. And yet, customer centricity and an employee focus are not mutually exclusive.

Watch Paul Smith, Group HR Director, Outdoor and Cycle Concepts discuss his session how their business has found the perfect balance between delivering for the end-customer and a establishing a premium employee experience. In managing the organisation through the challenge of taking their destination retail stores online, it has found synergy between what it delivers for the customer and what it delivers for their people.

HRD Connect Curators of the New Business Landscape. HRD Connect produces industry-recognized content for senior HR leaders. Through articles, case studies, Q&As, podcasts, events, and more, we offer truly progressive and cutting-edge insights designed to help people leaders address core HR challenges and add greater value to their business.

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