HomeLearning & DevelopmentDo You Possess the Top Two Most In-Demand Skills?

Do You Possess the Top Two Most In-Demand Skills?

  • 3 Min Read

Jill Christensen, Employee Engagement Expert, Best-Selling Author and HRD Thought Leader, breaks down the two most important skills in the workplace, and how they can be attained.

Featured Image

Are we losing track of what matters most in the workplace? Day-to-day interactions are the fabric of organizational success, yet the skills that drive successful communication seem to be often overlooked.

Jill Christensen, Employee Engagement Expert, Best-Selling Author and HRD Thought Leader, breaks down the top two most in-demand skills in the workplace, and how they we can refocus to attain them.

According to a recent LinkedIn Workforce Report, the U.S. labor market is tight, fueled by skills shortages nationwide. What are the top two most in-demand skills?  Oral communication, followed by digital literacy.  Business, management, and leadership round out the top five.  It’s fascinating to me that the top two skills are what they are, as in my opinion, a person could not have more opposing skillsets.

Let me explain.  Oral communication is the ability to look someone in the eyes, clearly articulate one’s point of view, and then carry on a meaningful exchange that is open and honest.  In life, we become better at oral communication by doing it often and then modifying our style until we regularly have interactions with people that are productive.

I contend that most people who are incredibly digitally literate are that way because they spend an enormous amount of time alone studying and mastering it on their electronic devices.  You become digitally literate by doing it and oral communication is usually not a part of this equation.  Device usage has increasingly replaced oral communication.

I know some excellent oral communicators and they are not the people who I would go to for help with anything digital.  I also know some people who are masters at digital literacy and they are not the people who I would go to in order to have a deep eye-to-eye conversation that could last seamlessly for hours.

You may be thinking that I’m making judgements and generalizations, but from my experience everything I’ve said holds true in most instances.  Are there exceptions to the rule?  Absolutely, which is why I said, “in most instances.”

WHAT CAN I DO?  You be you.  If your strength is oral communication, be the best oral communicator in the world.  If your strength is digital literacy, be the best digital literarian (new word) in the world.  These are two very different skillsets.  To expect anyone to master both is asking a lot.

Jill Christensen is an employee engagement expert, best-selling author, and international keynote speaker. She is a Top 101 Global Employee Engagement Influencer, authored the book, If Not You, Who?, and works with the best and brightest global leaders to improve productivity and retention, customer satisfaction, and revenue growth by re-engaging employees. Jill can be reached at +1.303.999.9224 or [email protected].

Was this article helpful?

Subscribe to get your daily business insights

Related Articles

Are you a detective or a road runner? Understanding employee personalities and how to manage them

UKG's recent Workplace Personality Report has identified five distinct personality types that are prevalent in most offices. The five personality...

  • HRD Connect
  • Jan 19, 2024

HRD Roundtable Report: Supporting employee growth in workplace cultures

As the year draws to a close, organizations across North America are ramping up for a fast-paced year-end. More than three-quarters of employees...

  • HRD Connect
  • Dec 21, 2023

Lessons from AstraZeneca: Creating a lifelong learning culture to become a high-impact organization

When organizations empower employees to take ownership of their development, expand their knowledge, grow their capabilities, and enhance their...

  • Marc Howells
  • Nov 17, 2023

Blueprint: How to build a global leadership network for cross-location learning

In an era of re-globalization, there is a mounting necessity to ensure consistent leadership practices and knowledge sharing, irrespective of...

  • HRD Connect
  • Nov 1, 2023

Generative AI to Synth AI: How L&D leaders can prepare to be pioneers of AI's next phase

Generative AI’s first wave has had a transformative impact on industries, organizations, and job roles over the past twelve months. We are now...

  • HRD Connect
  • Oct 3, 2023

Personalized learning paths: 'Choose your own adventure' L&D to drive resilience, engagement, and profit

When Virtual Assistant Platform, Time Etc, collected employee feedback on what they wanted most from leadership, they found the top answers were...

  • Kimmie Hammett and Adam Hickman
  • Sep 8, 2023

Applying core and leadership competencies to drive employee and customer engagement

Using competencies is a pain point for many HR leaders during hiring, succession planning, or just developing their employees. And it can be a costly...

  • Adam Hickman
  • Jul 6, 2023

Psychological safety: A crucial ingredient for navigating failure and disruption

"What if it is only by learning to fail that we can hope to succeed?” This is the powerful question that Professor Amy C. Edmondson- the world's...

  • Terence Mauri and HRD Connect
  • Jun 6, 2023


HRD Roundtable: Combating 'Quiet Quitting'…

08 June 2023
  • E-Book
  • May 12, 2023

HRD Network Roundtable: The Retention…

15 June 2023
  • E-Book
  • May 12, 2023

Manage change and drive value…

01 June 2023
  • E-Book
  • May 12, 2023
Sign up to our Newsletter