Strategy & LeadershipBusiness TransformationWhere IT stops and HR steps in: how to ensure a smooth transition to new technologies

Where IT stops and HR steps in: how to ensure a smooth transition to new technologies

In today’s digital landscape, its undeniable that technology is playing an ever-increasing role in ‘doing business’. Nowadays, regardless of size or sector, each process and each interaction undertaken within an organisation is underpinned by technology.

With customers demanding new and improved experiences, and competitors investing millions into the tools to deliver them, organisations have been left executing one technical strategy after another to ensure they remain agile and front of mind. Love it or hate it, digital transformation is a term we’ve all grown accustomed to, and it’s one that won’t be falling off of the boardroom agenda any time soon. Megan Barbier, VP of Human Resources, Wrike discusses the importance of a smooth transition into the digital landscape. 


In fact, according to IDC, 30% of the world’s 2,000 largest public companies will have allocated at least 10% of their overall revenue to fuel their digital strategies by next year. Take industry leaders such as IBM, Google and Microsoft, for example – all of which are known for their influence on the tech landscape – and that’s a lot of money being spent.

However, while the large-scale benefits to businesses are clear – improved processes, greater levels of innovation, and the chance to strategically identify new revenue streams – for employees, the concept of having to get to grips with new ways of working can be daunting.

In order to ease the knock-on tension that these worries can have on an organisation, it’s essential that the HR department is heavily involved in the digital transformation process. Only through ensuring that members of staff understand the changes they could be subjected to, and more importantly, how these will impact them on a personal level, can businesses hope to achieve a smooth transformation to new technologies.

Manage the team, not the tech

Whilst the initial task of implementing innovative tech across the enterprise will inevitably come from the top-down, with the CIO likely leading the procurement process, the real challenge lies with making sure they are accepted beyond the IT team.

Without the right level of change management in place, any new tools or software can set off a ‘fight or flight’ response among employees, leading to unwanted resistance and disruption across the organisation. Not only can this result in an easily-avoidable backlash, it’s also likely to cause a plummet in productivity, as staff take time to process the change.

The solution lies in a personalised approach to change management, in which businesses can ensure they offer the right support and guidance throughout the whole implementation process – from adoption to deployment, and beyond. A combination of transparency and expectation-setting will be key in maintaining morale and retaining an organisation’s most important aspect – its people.

Getting to grips with personality types

Any new practice, system, or tool is an unknown, and can therefore cause feelings of uncertainty for many people. To combat these feelings, it’s important that HR departments work to instil as much confidence as possible, through tailored management techniques.

In order to anticipate the needs and concerns of employees, organisations need to identify each different personality type, ensuring they can leverage the strengths of each character and help make the transition to new technologies smoother.

Whether you identify employees that are sceptical of change, those that are eager to jump ahead before they’re ready, some that are willing to just go with the flow or perhaps even a few that are intimidated by new technology, understanding and acting on each diverse character profile will result in greater individual productivity. This will then lead to projects being completed faster and heightened levels of confidence earned.

Accepting the inevitable

In order for businesses to remain competitive and continue adapting to constantly-evolving markets, embracing modern ways of working is essential, a lot of which will be inevitably be driven by new technologies.

What's Hot

HRD Roundtable Report: Levelling Up Onboarding for the Hybrid World

Roundtable Report HRD Roundtable Report: Levelling Up Onboarding for the Hybrid World 5 May 2022

8m

HRD Roundtable Report: Levelling Up Onboarding for...

Attracting new talent is shooting up the priority list, but also proving more difficult than ever. A...

View event
HRD Roundtable Report: Redefining Company Culture in Hybrid Work Environments

Roundtable Report HRD Roundtable Report: Redefining Company Culture in Hybrid Work Environments 26 May 2022

8m

HRD Roundtable Report: Redefining Company Culture ...

The process of redefining a company culture is a complex one. Culture contributes directly to the da...

View event
Learning to win the talent war: how digital marketing can develop its people

Whitepaper | Talent Development Learning to win the talent war: how digital marketing can develop its people

9m

Learning to win the talent war: how digital market...

This report documents the findings of a Fireside chat held by ClickZ in the first quarter of 2022. I...

View resource
HRD Roundtable Report: Strategies For Re-Engaging The Hybrid Workforce

Roundtable Report HRD Roundtable Report: Strategies For Re-Engaging The Hybrid Workforce 5 May 2022

9m

HRD Roundtable Report: Strategies For Re-Engaging ...

We know hybrid working is here to stay, forcing many organisations to experiment with innovative and...

View event
HRD Roundtable Report: Making it ‘Worth It’ – What We Need to Reward, Engage and Retain

Roundtable Report HRD Roundtable Report: Making it ‘Worth It’ – What We Need to Reward, Engage and Retain 3 March 2022

9m

HRD Roundtable Report: Making it ‘Worth It’ – What...

We know the pandemic has caused many people to revaluate their careers and relationships with work a...

View event
Dave Ulrich: How can business and HR leaders simplify complexity?

Leadership Development Dave Ulrich: How can business and HR leaders simplify complexity?

1y Dave Ulrich

Dave Ulrich: How can business and HR leaders simpl...

HR thought leader Dave Ulrich outlines ways leaders can deal with complexity in an increasingly busy...

View article
HRD Roundtable Report: Using HR Data to Inform Organisational Decision Making

Roundtable Report HRD Roundtable Report: Using HR Data to Inform Organisational Decision Making 5 May 2022

9m

HRD Roundtable Report: Using HR Data to Inform Org...

Historically, HR hasn’t been as effective as it could be in sharing and communicating data with wide...

View event
Digital transformation investment grows but critical skills gaps remain - Coursera report

Digital HR Digital transformation investment grows but critical skills gaps remain - Coursera report

1y Leah Belsky

Digital transformation investment grows but critic...

Covid-19 has accelerated the rate of digital learning on a global scale. Coursera's latest report pr...

View article
Wellbeing in the hybrid workplace: how to successfully drive engagement

Employee Engagement Wellbeing in the hybrid workplace: how to successfully drive engagement

1y Alara Basul | Sponsored

Wellbeing in the hybrid workplace: how to successf...

Remote working has impacted the way we communicate as a workforce, but striking the right balance be...

View article
How to create a company culture capable of empowering the modern workforce

Culture How to create a company culture capable of empowering the modern workforce

1y Alara Basul | Sponsored

How to create a company culture capable of empower...

While new working patterns that emerged from the pandemic have earned a permanent spot in the w...

View article
WATCH: Connection and collaboration in a hybrid workplace

Leadership Learnings WATCH: Connection and collaboration in a hybrid workplace

1y Amy Kirkham

WATCH: Connection and collaboration in a hybrid wo...

Alison Noon-Jones, VP of People & Culture at Leidos UK & Europe, shares how crucial employee engagem...

View article
Turbulence ahead: Why it’s time to be bold in your leadership

Leadership Development Turbulence ahead: Why it’s time to be bold in your leadership

1y Terence Mauri

Turbulence ahead: Why it’s time to be bold in your...

HRD thought leader and Hack Future Lab founder Terence Mauri sets out why the biggest risk to leader...

View article

By adopting a personalised approach to implementing new technologies, businesses can foster the idea that change doesn’t have to be negative. With the right guidance and support, it can be an exciting, valuable and in many cases, welcome time for the whole organisation.

At its very core, resistance to change only exists due to fear of the unknown. The solution, therefore, is to adopt an engagement over interaction approach. Instead of seeing change management as a tick-box exercise, it needs to be a conversation, not a dictatorship. Without an open and honest means of communication, organisations will struggle to see the signs that could indicate an issue amongst staff.

Change is unavoidable, but with the right techniques in place, it doesn’t have to be an unnerving process. With technologies coming and going, employees need a full grasp of their purpose and benefits. Only then can businesses successfully turn apprehension into opportunity.

Comments are closed.

What's Hot

HRD Roundtable Report: Levelling Up Onboarding for the Hybrid World

Roundtable Report HRD Roundtable Report: Levelling Up Onboarding for the Hybrid World 5 May 2022

8m

HRD Roundtable Report: Levelling Up Onboarding for...

Attracting new talent is shooting up the priority list, but also proving more difficult than ever. A...

View event
HRD Roundtable Report: Redefining Company Culture in Hybrid Work Environments

Roundtable Report HRD Roundtable Report: Redefining Company Culture in Hybrid Work Environments 26 May 2022

8m

HRD Roundtable Report: Redefining Company Culture ...

The process of redefining a company culture is a complex one. Culture contributes directly to the da...

View event
Learning to win the talent war: how digital marketing can develop its people

Whitepaper | Talent Development Learning to win the talent war: how digital marketing can develop its people

9m

Learning to win the talent war: how digital market...

This report documents the findings of a Fireside chat held by ClickZ in the first quarter of 2022. I...

View resource
HRD Roundtable Report: Strategies For Re-Engaging The Hybrid Workforce

Roundtable Report HRD Roundtable Report: Strategies For Re-Engaging The Hybrid Workforce 5 May 2022

9m

HRD Roundtable Report: Strategies For Re-Engaging ...

We know hybrid working is here to stay, forcing many organisations to experiment with innovative and...

View event
HRD Roundtable Report: Making it ‘Worth It’ – What We Need to Reward, Engage and Retain

Roundtable Report HRD Roundtable Report: Making it ‘Worth It’ – What We Need to Reward, Engage and Retain 3 March 2022

9m

HRD Roundtable Report: Making it ‘Worth It’ – What...

We know the pandemic has caused many people to revaluate their careers and relationships with work a...

View event
Dave Ulrich: How can business and HR leaders simplify complexity?

Leadership Development Dave Ulrich: How can business and HR leaders simplify complexity?

1y Dave Ulrich

Dave Ulrich: How can business and HR leaders simpl...

HR thought leader Dave Ulrich outlines ways leaders can deal with complexity in an increasingly busy...

View article
HRD Roundtable Report: Using HR Data to Inform Organisational Decision Making

Roundtable Report HRD Roundtable Report: Using HR Data to Inform Organisational Decision Making 5 May 2022

9m

HRD Roundtable Report: Using HR Data to Inform Org...

Historically, HR hasn’t been as effective as it could be in sharing and communicating data with wide...

View event
Digital transformation investment grows but critical skills gaps remain - Coursera report

Digital HR Digital transformation investment grows but critical skills gaps remain - Coursera report

1y Leah Belsky

Digital transformation investment grows but critic...

Covid-19 has accelerated the rate of digital learning on a global scale. Coursera's latest report pr...

View article