Are UK workplace benefits failing? Over 50% of HR Leaders think so

New research on the uptake of employee benefits has revealed that HR leaders across the UK believe benefits and work perks are falling short.

A lack of focus on what employees actually need and a failure to properly onboard staff are among the key reasons that benefits aren’t being used, the analysis found. 

In a survey of 500 UK HR Directors, carried out by employee money-saving platform Nous.co, almost half (48%) of HR leaders said they were seeing poor uptake of employee benefits because “employees don’t seem interested” in what’s on offer, showing perks are missing the mark for staff.

Two thirds (62%) agreed the benefits they currently offer “don’t address what people really need” or are “only useful to some of the workforce”.

This is despite many workers still viewing benefits as a critical part of an employer’s value proposition. Recent research suggests a quarter of the workforce want better benefits options, with as many as 1 in 2 willing to accept lower pay for improved and tailored perks.

HR leaders admit access and onboarding is affecting benefits uptake 

The Nous survey results highlighted the belief amongst HR leaders that shortcomings in how employee benefits are introduced and communicated to staff is leading to poor uptake. 

Nearly a fifth (18%) of respondents said the employee benefits they offered were difficult for staff to access, with a third (32%) agreeing that leveraging certain employee benefits required too much effort on the part of employees. 

A fifth (20%) of HR leaders admitted that there was either a lack of onboarding for employee benefits initiatives, or onboarding was inadequate. A further fifth (20%) thought employees weren’t aware that certain employee benefits were available to them.

The most popular benefits currently being offered by the employers surveyed included flexible working, enhanced pension benefits, enhanced holiday leave, private health and or dental care and free food or drink at work.

“Businesses need to focus their attention – and their budgets – on benefits and support that actually meet people’s needs, whether that’s through flexible working, support with childcare or help with essential expenses. 

“None of this is worthwhile unless leaders put real effort into making sure employees actually use benefits available to them. Employers should use their convening power to set aside time in the working day for staff to engage with benefits so that people actually see the upside.”

Jon Rudoe, employee money-saving expert and co-founder at Nous.co

HRD Connect Curators of the New Business Landscape. HRD Connect produces industry-recognized content for senior HR leaders. Through articles, case studies, Q&As, podcasts, events, and more, we offer truly progressive and cutting-edge insights designed to help people leaders address core HR challenges and add greater value to their business.

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