With over 20,000 employees spread across south east Asia, DBS Bank is one of the region’s leading banks, ranging from corporate banking to wealth management. Due to the quality of its service, DBS has been consistently hailed as ‘the world’s best bank‘.
It’s a hard won reputation. In the mid-2010s, the firm embarked on a major new venture: to ‘make banking joyful’, led by Piyush Gupta, CEO of the firm. The mission was to make the organisation more customer-centric, embracing innovation to remove friction where it emerged, such as digitising processes to create a better user experience.
A close witness to the changes is thought leader Robin Speculand. With a background leading top firms like Citigroup, Speculand became a firm contact with Gupta, aiding the firm in its digital transformation, which he has detailed in his new book.
In the latest edition of the HRD Live Podcast, Speculand outlines the key changes that DBS Bank made, the equal focus on people and technology to create a positive outcome, and what leaders can learn from the undertaking.
Please note that as this is remote recording, the audio quality may fluctuate slightly from time to time.
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1.10 – Why DBS stressed the need for teams to make the most of L&D
4.50 – In what ways did DBS redesign its workplace to live up to its values
7.15 – How DBS was able to overcome recent disruption and prepare itself for future uncertainty
10.03 – Incorporating learnings as a strategic priority
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