Mencap on delivering business value under pressure

In recent times, groups across different sectors have had to deliver business value under an unprecedented level of pressure. A major third sector organisation like Mencap is no exception.

For instance, academic institutions have endeavoured to give students a top-quality education on a remote basis, the health sector has been forced to cope with an overwhelming demand, and private businesses have had to tear up their forecasts and strategise for a disrupted market.

Relied upon by many to deliver a consistent, high-quality service is Mencap, one of the UK’s leading organisations for supporting people with learning disabilities. Joining the HRD Live podcast in our newest episode is Sara Sheard, Mencap’s deputy people director.

Over the course of the conversation, Sheard details the functions of the organisation as it entered the pandemic, how it had to pivot in the face of rapidly changing conditions, and the ways it overcame the many new challenges it faced, all while supporting clients and staff members across the country.

Please note that as this was a live recording, the audio quality may fluctuate slightly from time to time. Listen to the podcast to discover fresh insights on:

0.50 – Ensuring full compliance in talent selection and onboarding

1.30 – Encouraging organisational innovation to adapt to new challenges

2.40 – How technology has enabled Mencap to communicate with frontline staff

4.20 – How agile values have been built into organisational processes

6.10 – Acknowledging the needs of staff and clients in delivering solutions

7.20 – Ensuring financial stability for employees facing COVID on a daily basis

8.30 – Executing strategy with a sense of responsibility for all stakeholders

Listen via Apple Podcasts, Spotify, Stitchr, HRD Connect, or wherever you get your podcasts.

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