HomeResourcesLeadershipBoardroom RelationshipsCrack the Code: Upgrade your Customer Experience, One Conversation at a Time

Crack the Code: Upgrade your Customer Experience, One Conversation at a Time

by Blue Sky | Boardroom Relationships

Sally Earnshaw, Managing Director at Blue Sky & Brightwave was with the HRD Connect team where we discussed how important customer service has become for companies.

Listen to the podcast below:

Related Articles

Enhancing C-Suite relationships in 2024

As the business landscape evolves, the role of HR leaders is becoming increasingly strategic. Today, HR professionals are not just responsible for...

Becoming the CHRO of tomorrow: Essential skills for today's HR Leaders

The Covid-19 pandemic provided HR with a significant opportunity to reposition its prominence and value to drive business success. CHROs took center...

Uniting the boardroom: Creating cohesive culture in a remote work environment

After an intensifying drip over the last few months, the dams have burst on the full push to get workers back to the office. Last week the global...

How to sell employee benefits to the CFO

As the job market becomes increasingly competitive, companies are realizing the importance of offering employee benefits to attract and retain...

Does ‘old school’ thinking derail employee relation strategies?

The job of Employee Relations (ER) teams is hard enough, without the never-ending flood of cases landing on the desk, as a result of the latest...

  • Peter Byrne
  • 5y

My working day: Karen Morris, Group HR Director, NM Group

Learning from your peers is very important when it comes to overcoming challenges and adapting to new working environments. In a new series launched...

The need to improve board equality – urgently

“I don’t think women fit comfortably into the board environment” “All the ‘good’ women have already been snapped up” “We have one...

  • Josh Krichefski
  • 6y

Diverse workforces

A similar challenge is faced by many companies today. Take the case of James Damore at Google. Damore wrote an internal memo criticising the...

  • Tania Coke
  • 7y
Sign up to our Newsletter