How do you connect Vancouver, BC with Ottawa, ON, and Houston, Texas? How do you seamlessly come together in a virtual environment?
Earls is a Canadian restaurant chain, operating in Canada and the US. Earls has nearly 70 locations across North America, employing more than 700 people. Connecting their whole team together is difficult. Meeting in-person is expensive and logistically challenging. However, internal announcements and messages need to be delivered in a timely and appropriate way to all team members. With Headquarters in Western Canada, Earls must think innovatively to create and maintain communication with the rest of their teams spread throughout Canada and the United States.
Covering all 69 locations physically is a nightmare to organize, and bringing all their regional teams together in one spot is even more troublesome, and expensive. Earls value its employees. They want their team to feel like they are a ‘part of the family’ and feel they are connected to their regional and national colleagues. But geography is spreading their teams out and disconnecting them. In this insightful case study, you’ll gain valuable insights into the challenges faced by Earls and the creative solutions that propelled their success.
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