As part of Vitality’s core purpose, the insurance service provides medical care and a ‘better health’ element, in which they work with multiple partners to incentivise healthy living. By embracing operational principles like innovation and agility, plus keeping pace with changes in the medical field and partner offerings, Vitality’s staff must continually refine their skills and knowledge.
This requires the L&D team to react in efficient and effective ways to enable the business to continue to thrive. However, rather than continuing to implement traditional approaches to developing staff, instead Vitality decided to apply innovative R&D principles to the L&D space. They decided to completely change the way that they developed and trained people, ensuring that learnings would be up to date and relevant to professional development.
In this case study, Sebastian Tindall, head of L&D operations at Vitality, outlines how the company overhauled its L&D processes to make it a catalyst for change within the organisation.