Securitas claims that security professionals are the ‘unsung heroes’ of the pandemic; key workers helping to keep people and property safe and secure, working on-site to provide security for offices, warehouses, transport hubs, hospitals and other critical national infrastructure.
At the outset of the pandemic, Securitas made the decision to ask employees with back-office roles to work remotely. However, their security officers and engineers on the front line faced uncertainty and were isolated from colleagues and clients while looking after empty premises. Securitas’ HR teams had to deal with the associated health risks, from protecting the physical safety of officers and engineers to looking after the mental wellbeing of all colleagues, which involved a wide range of activities, processes and procedures.
Additionally, Securitas faced a number of staffing issues that other firms faced, including recruiting top talent in a straitened labour market and making a success of remote onboarding.
In this case study, Sarah Hayes, HRD at Securitas UK, outlines how the firm overcame its talent challenges and oversaw a number of positive changes to its HR teams.