Like organisations across the world, Dropbox felt the seismic changes brought on by Covid-19, which included multiple national lockdowns. From one day to the next, everything the file hosting service did changed, and the future of work suddenly looked very different. The switch to remote work had its challenges, but was relatively manageable as the company used their own tools that enabled effective working from the get-go.
Six months down the line of working in this distributed model, Dropbox decided that they needed to put in place a strategy for the future. The goal was to ensure that their employees’ commitment and hard work, which had facilitated a smooth transition to remote work, was not left behind in the desire for a permanent strategy that addressed the challenges of the much-discussed “new normal”.
In this case study, Laura Ryan, director of international HR at Dropbox, outlines how the firm smoothly navigated to a virtual model, with a view to aiding employees and organisational performance.