Good morning,

Operational excellence models such as Lean Production and Six Sigma have reshaped our approach to performance in manufacturing roles over the past 40 years. Knowledge-working roles are next in line, and this requires a re-think of how we approach and measure peak performance through people analytics.

Cole Napper, Founder and Host of Directionally Correct & VP of People Analytics at Orgnostic, argues organizations must make several shifts to achieve operational excellence in their knowledge-working divisions.

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Benjamin Broomfield, Senior Editor, HRD Connect