Like the vast majority of companies, Capita has absorbed fundamental changes to its working practices during the past 18 months, introducing remote and hybrid working for the vast majority of its staff.

Here Capita’s CPO Will Serle tells HRD Connect how he has channelled his own enthusiasm for modern working practices into an approach that is original, accommodating and, above all, fair for all employees – no matter where they log in from.

All the best,

Fin Murphy – Commissioning and Production Editor, HRD Connect