"AI is an important enabler of achieving what our franchisees and recruiters need. However, AI on its own won’t guarantee the right outcomes. Rather it needs to be implemented holistically across people, processes, policy, and…
"Teach people how to create psychological safety for themselves and others. From there, focus on training people to be more courageous and vulnerable with who they are. You can’t expect vulnerability without having created a…
"People analytics teams can inform the strategy of building versus buying talent. For example, if we need certain skills data, we may want to look at external job market trends to inform hiring decisions, or…
"We’ve moved from the corporate point of view that training is a required compliance practice to learning as an investment in our people. Our colleagues can see the visible investment the company is making in…
