D&I touches on all aspects of operations and is no longer a bonus part of the agenda. However, faced with such a sensitive and pressing topic, HR leaders must devise a strategy that is innovative, credible, comprehensive and understandable to all sections of the workforce.

In this case study, Dawn Moore (group people director, J. Murphy & Sons Limited) outlines how her uniquely developed ‘Three Ts’ strategy has created improvements in the long-term.