According to Claire Foy, Coutts’ executive director and head of learning and professional development, the company’s previous L&D programme was excessively focussed on ‘managing people’ and resulting in siloed team members.

With the backing of the bank’s CEO, Foy set out to to implement an innovative and comprehensive programme which would encompass the company’s values and result in more strategic thinking among teams.

All the best,

Fin Murphy – Commissioning and Production Editor, HRD Connect