Sue Lam, VP of People Analytics, Culture, & Strategy, Coca Cola, discusses how to design HR strategies based on Human Experience Management
Your HRD Daily Dose: Oct 11, 2023
Good morning,
Companies are thinking about the impact of technology and data on jobs—this is not new. From the first Industrial Revolution to the recent Digital Revolution, companies have had to adapt new technology to their business.
There are two differences today—the speed at which companies are adopting generative artificial intelligence (AI) into their operations and the adjustment of employee attitudes about work. The answer to enabling business performance considering these developments is to center HR on Human Experience Management (HXM), argues Sue Lam, VP of People Analytics, Culture & Strategy at The Coca-Cola Company.
Technology and artificial intelligence are gaining more popularity. To enable business performance, HR leaders must also focus on human-centered design through human experience management.
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